Shipping and Returns
Shipping
We offer fast and reliable shipping across the United States, with free shipping on orders over $100. All items are shipped via FedEx, UPS, or USPS. Please allow 1 to 4 business days for delivery.
Important Note: Due to state-specific laws regarding Delta 8 THC, we are unable to ship products containing Delta 8 THC to the following states: Alaska, Arizona, California, Colorado, Connecticut, Delaware, Idaho, Iowa, Louisiana, Maryland, Michigan, Minnesota, Montana, Nevada, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, and Washington.
Returns
You may return new, unused, and unopened products within 30 days of delivery for a full refund. Customers are responsible for return shipping costs unless the return is a result of our error, such as receiving an incorrect or defective item. In such cases, you will receive a full refund for the item and shipping costs.
Subscriptions
Subscriptions must remain active for a minimum of three months before cancellation. If you cancel prior to the three-month period, the subscription will be marked as "pending cancellation," and charges will continue during this time. Once the three months have passed, your subscription will be fully canceled.
Exchanges
If your item arrives damaged, defective, or incorrect, we’ll exchange it at no additional cost. Simply contact us to initiate the process.
Refunds
Refunds are typically processed within four weeks of returning your item, though most refunds are completed much sooner. This timeframe includes:
- Transit time: 5 to 10 business days for the return to reach us.
- Processing time: 3 to 5 business days to inspect and approve the return.
- Bank processing time: 5 to 10 business days for the refund to reflect in your account.
If you do not receive your refund within 14 days of approval, please contact us at sales@cultslife.com, and we’ll work quickly to resolve the issue.
Thank you for choosing CULTS! Your satisfaction is our top priority.