Refund Policy
At CULTS, we’re committed to ensuring your satisfaction with every purchase. Please review our updated refund policy below:
Eligibility for Refunds
- To be eligible for a refund, the product must be returned within 30 calendar days of your purchase date along with proof of purchase.
- The product must be in its original, unused condition and undamaged in any way.
Involuntary Damage (Manufacturer Issues)
- If your product is defective due to a manufacturing error, arrived damaged, or was adversely affected by external conditions (e.g., melting due to excessive heat during transit), you may be eligible for a full refund or exchange.
- Please provide photographic evidence of the issue to assist us in processing your request quickly.
Voluntary Damage (User Error)
- Refunds or exchanges will not be issued for products that are damaged due to user error, misuse, or neglect.
Return and Inspection Process
- Contact us at sales@cultslife.com to initiate your return.
- Ship the item back to us in its original packaging.
- Once we receive your product, our team will carefully inspect it to verify eligibility for a refund or exchange.
- If approved, refunds will be issued to your original payment method. For credit card payments, please allow 5 to 10 business days for the refund to appear on your statement.
Additional Information
- Products returned after 30 calendar days are not eligible for refunds or exchanges.
- Return shipping costs are the responsibility of the customer unless the issue is due to manufacturer error or defect.
If you have questions or need further assistance, our customer support team is here to help. Contact us at sales@cultslife.com, and we’ll ensure your issue is resolved promptly.
Thank you for choosing CULTS—we value your trust and satisfaction!